Terms of Service

Acceptance of Terms
By accessing or using Virtual Health MD LLC's telehealth platform, you agree to be bound by these Terms of Service. If you disagree with any part, please discontinue use immediately.
Service Description
Virtual Health MD LLC provides comprehensive telehealth services connecting patients and pet owners with licensed healthcare providers (physicians, veterinarians, and specialists) through our digital platform. Our services complement but do not replace emergency medical or veterinary care.
User Eligibility
Users must be at least 18 years old and legally able to enter binding contracts. Parents or legal guardians may access services on behalf of minors or dependents. By using our services, you confirm you meet these requirements.
Registration and Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Privacy Policy
Your use of our platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect personal information for both human patients and animal patients.
Telehealth Limitations
Our telehealth services have inherent limitations. Virtual consultations may not be appropriate for all medical or veterinary conditions. We reserve the right to recommend in-person care when necessary.
Medical Advice and Disclaimer
Information provided through our platform is for general informational purposes only. Healthcare providers make recommendations based on information you provide. The quality of telehealth consultations depends on accurate information from users.
Prescription Policy
Prescriptions may be issued at the provider's discretion in accordance with applicable laws and regulations for both human and veterinary medicine. We cannot guarantee prescriptions will be provided for all consultations.
Payment Terms
Fees for services are as specified on our platform. All payments are processed securely through our payment processors. Refunds are issued according to our Refund Policy.
Appointment Cancellation
Cancellation policies are as specified during booking. Late cancellations may incur fees as outlined in our Cancellation Policy.
Intellectual Property
All content on our platform is owned by Virtual Health MD LLC and protected by intellectual property laws. Users may not reproduce, distribute, or create derivative works without our permission.
User Conduct
Users agree not to use our platform for any unlawful purpose, harass others, upload malicious content, or attempt to gain unauthorized access to our systems.
Healthcare Provider Relationships
Healthcare providers on our platform are independent professionals responsible for their own medical or veterinary judgments. Virtual Health MD LLC facilitates connections but does not practice medicine or veterinary medicine.
Medical Records
We maintain records of consultations in accordance with applicable healthcare laws. You may request copies of your records or your pet's records as permitted by law.
Insurance and Payment
We do not guarantee insurance coverage for services. Users are responsible for understanding their insurance benefits and any out-of-pocket costs.
Termination
We reserve the right to terminate or suspend accounts for violations of these terms, fraudulent activity, or at our discretion without notice.
Limitation of Liability
To the maximum extent permitted by law, Virtual Health MD LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
Indemnification
You agree to indemnify and hold harmless Virtual Health MD LLC from any claims, damages, or expenses arising from your use of our platform or violation of these terms.
Governing Law
These terms shall be governed by the laws of Delaware, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Modifications to Terms
We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of modified terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Contact Information
For questions regarding these Terms of Service, please contact us at info@virtualhealthmd.com .