Terms of Service

Introduction
Virtual Health MD LLC ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform for both human and veterinary healthcare services.
Information We Collect
Personal Information:

• Name, address, email, phone number, date of birth

• Payment information

• Government-issued identification (when required)

• Insurance information (if applicable)

• For pet owners: pet name, species, breed, age, and medical history

Health Information:

• Medical history and conditions

• Symptoms and concerns

• Medications and allergies

• Treatment records

• Diagnostic information

• Veterinary records for pets

Technical Information:

• Device information

• IP address

• Browser type

• Operating system

• Usage data and analytics

• Cookies and similar technologies

How We Use Your Information
To Provide Services:

• Facilitate telehealth consultations

• Process appointments and payments

• Communicate with healthcare providers

• Maintain medical and veterinary records

• Send appointment reminders

For Business Operations:

• Improve our platform and services

• Analyze usage patterns

• Develop new features

• Respond to customer service inquiries

• Comply with legal obligations

Information Sharing and Disclosure
Healthcare Providers:
We share information with the healthcare providers you consult with through our platform to facilitate care.
Service Providers:
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
Legal Requirements:
We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
HIPAA Compliance
For human healthcare services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices provides additional details about how we handle protected health information.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted through our platform.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and veterinary records are retained in accordance with applicable laws.
Your Rights and Choices
Access and Control:
You may access, update, or correct your personal information through your account settings or by contacting us.
Communication Preferences:
You can opt out of receiving promotional communications by following the unsubscribe instructions or contacting us.
Medical Records:
You have the right to access your medical records or your pet's veterinary records as permitted by applicable laws.
Children's Privacy
Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect personal information from children under 13.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at [contact information].
California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other state laws.
Nevada Privacy Rights
Nevada residents may opt out of the sale of their personal information under Nevada law.